How Should I Decide Whether to Be Comfortable With Mail Forwarding? This is a matter of personal preference and is entirely justified. If you go to your buyer block on ebay you can block all international bidders. But you can continue to work to avoid future bad outcomes. Explaining the complexities of the transaction to eBay after the fact—for example, if a buyer protection case has been filed—can be difficult and infuriating, particularly since buyer protection is not supposed to apply … Buyers should: Review the seller's feedback prior to bidding on or buying an item. Top brands, low prices & free shipping on many items. Disadvantages: Higher costs and longer wait time for buyers (potential lost sales for sellers) … However, you may still have to pay any necessary customs, import fees, and taxes when your item arrives. Mail forwarding services have become popular ways for international buyers to shop the large United States eBay site without being restricted to sellers that are willing to ship internationally. Buy & sell electronics, cars, clothes, collectibles & more on eBay, the world's online marketplace. The Benefits and Disadvantages of eBay's Global Shipping Program, New to eBay? Use TAB key to navigate results. International coverage. GSP protections are not available to sellers who ship a Global Shipping Program item directly to their international buyer. International Shipping Scam tolerated by EBAY BUYER PROTECTION . If you know what you're looking for, buying and reselling on eBay … You’ll pay all postage, taxes, and import charges up front, and you won't have to pay any extra charges when your item is delivered, Tracking is always included so you can track your item right to your door, International deliveries made through GSP include customs clearance so you don’t need to handle any extra paperwork, The first payment goes to the seller to cover the item price and any domestic postage costs to send the item to the global shipping centre, The second payment goes to the global shipping provider to cover the international postage cost and any import charges, if applicable, Other amounts assessed or levied by any government authority in connection with the importation of goods into the applicable country of importation, Third party brokerage fees (including advancement and disbursement charges as well as customs brokers’ handling and filing fees), Classification charges associated with the assignment of a Harmonized System (HS) classification code, Charges for export compliance screening and verification and the assignment of an Export Control Classification Number (ECCN), Charges relating to the management of variances between the quoted import charges and actual costs. 3. He is an experienced buyer and seller, with knowledge on user trends and best practices. The difficulty with eBay dispute resolution. So the buyer gets £6.50 from eBay. If you're buying from a seller who isn't sending the item through the Global Shipping Programme, you’ll pay the cost of delivery at checkout. So, in order to successfully reimburse the buyer, eBay needs to get reimbursed from the seller. 5 min article; eBay Valet Our Valet program takes all the effort out of listing and selling. --eBay statement included in listings. If the worst happens and eBay rules against you, there's likely not much you can do about one transaction. Calculate eBay and PayPal Fees Before You Sell, Tips on How eBay Sellers Can Prevent Returns on Their Items, APO and FPO Ebay Sales and Shipping Explained, The Basics of Buying Safely on eBay: Be an Educated Buyer, A Beginner's Guide to Buying Internationally on eBay, 18 Tips to Avoiding and Removing Negative Feedback on eBay, Here's How to Deal With an eBay Item That You Are Unhappy With, Understand Cassini to Increase eBay Sales, Returns on eBay May End Up Costing Money—Always Read Seller Policies, Why eBay Traders Sometimes Use Escrow for Large Transactions, The Balance Small Business is part of the. After your item sells, select the “eBay international standard delivery” option when you print a shipping label with eBay Labels for buyers in destinations outside of the US. Benefits of the Global Shipping Programme for buyers: Once you’ve paid for your item, the seller sends it to the global shipping centre. View basket for details. Very expensive or very heavy items represent greater losses or far greater shipping costs if anything goes wrong. Copyright © 1995-2021 eBay Inc. All Rights Reserved. In the meantime, if you receive a case from an international buyer, you will see the dispute resolution system of the buyer’s site, and so you will need to monitor both sets of emails from eBay about resolution issues, and the existing PayPal Resolution Centre. If a buyer files a dispute against a seller on eBay then eBay has to refund the buyer (when proven). When an international buyer purchases an item, the seller ships the package to a dedicated eBay shipping center. Are you a seller looking to sell internationally? Of course, if this kind of transaction happens despite your best efforts, does go wrong and ends up in eBay's hands in the dispute and/or buyer protection system, things can get frustrating. Avoid placing a bid or buying from a seller that seems suspicious or use an escrow service (if available). For sellers that really only want to deal with domestic buyers, this can be a source of deep frustration. eBay seeks to minimise trading risk and create a safe trading environment regardless of geographic distance and differences. Where to find the cost of international postage, Buying from sellers using the Global Shipping Programme, Buying from sellers not using the Global Shipping Programme. Does eBay's Buyer Protection Protect You From Problem Purchases? You’ll also see the postage service the seller offers and where the item will be sent from, as well as a list of countries the seller posts to. For this purpose, they hold the … An International buyer has raised a case againt me regarding not having received their items. Communicating with Sellers Communicate effectively with sellers from other countries. Box numbers or APO and FPO addresses. Benefits: Reduces international shipping responsibility for sellers and buyer knows importation charges up-front 2. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. I've now lost 3 buyers due to paypal problems: ebay question, regarding new buyers and the 21 day payment hold for paypal: ARGH! And if you also ship to the USA, the rest of the world can leak through the cracks. International trading policy Listing items for sale internationally is a great way to help increase your sales, but it's important to make sure your items aren't prohibited on our global sites. How long does eBay hold seller funds? So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! Something went wrong. Enter your search term to display live search results. How International Buyers Use Mail Forwarding to Shop eBay. Customs and import charges. If the person you're buying from is using UPS, for instance, you're all set. At present, GSP is only available to buyers paying through PayPal or managed payments. International buyers can purchase if their ship to address is in one of your destination countries. These transactions are supposed to work as follows: An international buyer signs up for a mail forwarding service with a U.S. address. The U.S. seller ships the item to the mail forwarding service address. Buyers should: Review the seller's feedback prior to bidding on or buying an item. Then, the mail forwarding service receives the item and ships it on to the international buyer, who pays the associated shipping costs. Tags: International; Comments are closed. I also stated I would include insurance free of charge with the shipment so there is another couple bucks. Import charges are in addition to the customs duties and taxes imposed by country tax and customs officials. For international sellers, most shipment companies offer routine customs clearance service. The tracking number was provided when the items were sent. How Do I Know When I'm Shipping to a Mail Forwarding Service? The problem for many sellers is that it's difficult, and in some cases, impossible to tell whether an address belongs to a mail forwarding service or not. eBay is partnering with third-party carriers to provide affordable international shipping services for items that fit certain eligibility criteria. All of this makes perfect sense, but the devil—for many sellers—is in the details. You can collect the item in person, inspect it before you take it home, and save money by not having to pay for postage. You’ll find the estimated cost of postage in the Postage and payments section of every eBay listing. At the same time, some transactions are riskier than others when it comes to mail forwarding. You can choose a flat rate (the shipping cost will be the same to all buyers), or a calculated rate (the cost will vary by the buyer's location). The aim of the Global Shipping Program is to simplify the shipping part of international selling. 1. With Click & Collect, you can buy on eBay and collect your items at a time that suits you from thousands of conveniently located eBay Collection Points. You’ll need to meet the selling requirements and pay the fees for each country's site. It is important that all eBay sellers ensure that they meet the minimum compliance levels. Hello, I am shipping from Canada and I have an international buyer (Moldova) trying to purchase an item. A person has bid on 3 of my items (listing just ended) and i noticed the bidder is in Germany! Are There Reasons Not to Be Comfortable With These Kinds of Sales? 5 min article; Buying and reselling items. These import charges are generally based on the item's price, weight, dimensions, and country of origin, as well as any taxes, duties, and fees added by your country. If your seller is sending the item through the Global Shipping Programme, you’ll see the GSP logo on the listing. Both of these kinds of transactions are probably best limited to domestic sales for sellers with doubts. To add international postage using the business tool: Scroll down to the International postage drop-down menu under Postage details. ebay buyers!! hello - i listed some items and only selected UK postage options as i didn't want to sell internationally. Under ebay and paypal rules the seller has to get the item to the buyer or refund. Some sellers are simply not comfortable with the thought of cross-border shipping and international buyers. Shipping with eBay international standard delivery after the sale. You can choose a flat rate (the postage cost will be the same to all buyers), or a calculated rate (the cost will vary by the buyer's location). Sellers should: Tip Your seller might be able to give you some information about import charges, but before you bid on, or buy an item, it's a good idea to check with your country's customs office for more specific details. The final cost you’ll need to pay to have your item delivered will be confirmed at checkout. ebay-bid retraction (buyers) why does ebay favour buyers!!!!! I have the item set up for worldwide shipping (both small packet air and tracked packet international). Or eBay screwed up again. Follow This Quick Shipping Tutorial for New Sellers, 9 Tips for eBay Buyers When Filing a Dispute, How to Shop on eBay U.S. from Outside the States. Either your seller or their international postage service will manage the customs forms. Hi, I am desperately looking for advice regarding my issue with buyer. If you choose the “international shipping” option and/or offer to make your products available to buyers in other countries, you will be subject to the User Agreement, eBay Buyer Protection Policy and other policies that are applicable to the eBay sites where your items appear. eBay’s service provider, a global shipping company called Pitney Bowes, manages the international delivery and customs process from there on. In the case of mail forwarding transactions, "seller beware" may apply every bit as much as "buyer beware" does, even if there are real dollars to be earned this way. To add international shipping using the business tool: Scroll down to the International shipping dropdown menu under Shipping details. eBay enables trade on a local, national and international basis. When an international buyer makes a purchase, the seller sends the item to a shipping center based in their own country. Use your eBay User ID on most international eBay sites. When you pay for items through GSP, your payment will be split into two transactions: After you've completed payment, you'll be able to see both the total cost and the amounts paid to the seller and the global shipping provider on the Order details page. -..- Starting from August 25th 2019, we will be introducing the following service metrics for SEA sellers: Unsatisfactory Delivery Rate & Unsatisfactory Item Rate. When a seller lists an item for sale with an international shipping option (such as worldwide shipping), it may result in the item being sold to a buyer on an eBay site other than the seller's original listing site. Ebay only allowed me to charge $4.00 shipping for a video game I listed, however my buyer is from Mexico and I am researching shipping costs to Mexico from my zip code and the cheapest rate is $15. eBay seeks to minimize trading risk and create a safe trading environment regardless of geographic distance and differences. How eBay Responded When Buyer Refused to Pay Custo: by: timeaftertime : Wed May 29 15:25:42 2013 ''All international buyers are responsible for all tax, duties and customs fees.'' Plz do tell me where/how to list these items so that i can get buyers from THAT COUNTRIES only. This sounds great but it DOES NOT include ''brokerage fees'' imposed by UPS and other courier services!!!! Ebay International Postage: Cheeky buyers! 2. Trouble with unwanted international buyer: argh!!! For example, if you change your delivery address during checkout, or if the applicable import rules change before you complete your payment, the charges could change. Buy Globally: Finding Items Find unique items from around the world. Used or highly unusual or complex items are more likely to fall short of a remote buyer's expectations. As a buyer, it’s your responsibility to check which customs and import charges may apply, and to pay them. A week later, the buyer said he wanted to return the phone as he couldn’t activate it. Listings also include an estimate of customs and import charges, if applicable. International sellers can send items to you through regular postage services, or they may use eBay's Global Shipping Programme (GSP) if they’re in the US or UK. If you have any questions about postage, contact the seller before you go to checkout. Aron Hsiao wrote about eBay for The Balance Small Business. Can anyone advise if this is possible. Items purchased through GSP can’t be delivered to P.O. Find out more in our international trading policy. ! Read our article on. From there, it's sent to you. Enter your search term to display live search results. Either your seller or their international postage service will manage the customs forms. If this kind of transaction doesn't suit you, there are several strategies to employ in order to reduce the chance that you'll do business with a mail forwarding service, or to reduce your risk if you do. Regards Ian Tip Of course, risks also vary from country to country—and the destination country can be difficult to determine, even if a seller is able to establish that a mail forwarding service is in use. You can not transfer the onus of delivery onto the buyer. eBay has ruled in their favour as I did not provide a tracking number - This is NOT the case. The buyer paid via PayPal and requested the item be delivered to their local Argos, as eBay facilitates that. Mail forwarding runs the gamut, from commercial enterprises with popular websites designed to allow international shopping on eBay to family members in the U.S. simply buying for family members outside the U.S. Just as importantly, there is a valid business to be done this way; some sellers are happy to ship to mail forwarding services, and some buyers are happy to receive goods through them, understanding the limitations involved. Solved: I have an international person trying to bid on my items but it will not allow him to. The shipping center handles the customs processand internationally ships the item to the buyer. As a buyer, it’s your responsibility to check which customs and import charges may apply, and to pay them. What if i want to sell some online business items to US market only. When purchasing from an international seller, keep in mind that postage can sometimes take longer and cost more than buying from a seller in your own country. He uses the mail forwarding service to make a purchase on eBay from a U.S. seller. Drop off your package at any US post office or schedule a pick up. Regards, Shadab' The charges you see on the listing aren't final until you pay for the item at checkout. You'll find items from all over the world on eBay. Use the tab key to navigate results. Be sure to immediately block the mail forwarding buyer from all future transactions, to continue to adjust your listing text to emphasize that you don't do this kind of business, and to follow up on negative feedback or even try to have eBay remove it—a feat that can often be accomplished by having eBay check the account's contact information, which often either doesn't work or doesn't lead to an individual with responsibility for the account. Avoid placing a bid or buying from a seller that seems suspicious. When you’re buying items from overseas, there may be restrictions on certain items in your country. The list of eBay’s international sites includes the following: Argentina ( Australia ( Austria ( ... there’s nothing keeping you from searching them for items to buywhich will put you on the opposite side of the international buyer/seller argument! In practice, eBay has no way to know in all cases whether someone is buying "on behalf of" someone else. Whether you are a buyer or seller you should be able to benefit from the list detailed below - Registration Is Free! 1. Beware of dodgy scam buyers on eBay! Why Does eBay Allow This Practice to Continue? HERE IS HOW THE SCAM STARTS • Seller places item on EBAY • International Buyer (Mexico) wins item and pays for item plus S&H • You print international postage and custom forms from EBAY and get a tracking number starting with two letters and followed by numbers eBay's customer service representatives have a high caseload and are often confused by the communication that can fly back and forth between parties, particularly if the transaction has been a complicated one and one of the parties doesn't speak English very well. eBay International Auction Sites eBay is truly a global marketplace with over 36 auction sites spanning the world. It can also happen if the eBay the buyer first registered on is Canada (people do move about). * The global trade features available on these eBay-affiliated sites may vary. I have recently sold my item (Nintendo Switch) to an international destination. It is something to be aware of as a buyer, because if an item fails to clear customs, it may mean a delay in shipment. Many sellers offer free collection, especially for large items which may be difficult to post. International trading policy Listing items for sale internationally is a great way to help increase your sales, but it's important to make sure your items aren't prohibited on our global sites.